FAQ

frequently asked questions

1. What is Elite Acquire?

Elite Acquire is a professional product sourcing service that helps international clients and organizations acquire exclusive and hard-to-find items from the European market.

2. How do I get started with Elite Acquire?

Simply sign up via our get in touch form, and we will arrange an intake session to understand your needs and expectations.

3. What happens during the intake session?

During the intake session, which can be a video call or any other preferred method of contact, we discuss what we can do for you and what you expect from us. This helps us tailor our service to meet your specific requirements.

4. How is a personal shopper assigned to me?

After the intake session, you will be assigned a dedicated personal shopper. This personal shopper will be your main point of contact for all product requests and inquiries.

5. How are the products shipped?

Products are shipped to your address with full insurance coverage. This means that if anything happens during transit, you are covered. All shipments include a track & trace code.

6. How do I keep in touch with my personal shopper?

You can stay in touch with your personal shopper through our platform, email, or any other preferred communication method. Your personal shopper is available for any new product requests or inquiries you may have.

7. Can I request multiple products at once?

Yes, you can request multiple products at once. Your personal shopper will manage all your requests and ensure each one is handled with care.

8. How long does it take to receive my product?

The time it takes to receive your product depends on the availability and location of the item. Your personal shopper will keep you updated throughout the process and provide an estimated delivery time.

9. What kind of products can you source?

We can source almost any brand or product upon request, from luxury fashion items to rare collectibles. If there is a specific product you are looking for, just let us know.

10. How do you find the products?

Our personal shoppers use their extensive network and expertise to locate the products you request. Once found, we provide you with a quote for the item.

11. What happens after I accept the quote?

Upon accepting the quote, we will issue an invoice. Once the invoice is paid, your personal shopper will purchase the product and provide you with a confirmation and authenticity certificate. The product will then be insured and shipped to your address, with delivery updates provided via a track and trace code.

12. What if the product cannot be found or purchased?

Before sending the invoice, our personal shoppers thoroughly search for the requested product, making it very unlikely that a product cannot be found after the invoice is paid. However, in the rare event that the personal shopper is unable to secure the product after you paid the invoice, you will be notified and the full amount will be refunded.

13. What if I have issues with the product upon delivery?

If there are any issues with the product upon delivery, contact your personal shopper immediately. We will work to resolve the issue promptly, whether it involves a replacement or refund.

14. Are there any additional fees for the service?

Our fees are included in the quote provided for the product. There are no hidden charges; all costs will be communicated clearly during the process.

Please note that our service only incurs a fee when an actual purchase is made. The fee will be specified upfront in the quote, and you are under no obligation to proceed if you do not agree with the fee amount. You will never have to pay any fees upfront; charges apply only after you accept the quote.

15. How can I request a new product?

You can request a new product by contacting your personal shopper directly. They will assist you with your new request and provide you with the necessary details.

If you have not yet been assigned a personal shopper, make sure you register via the get in touch form.

16. My question is not listed here, what should I do?

If your question is not addressed in this FAQ, please get in touch with us directly via our contact form or reach out to your assigned personal shopper. We are here to assist you with any inquiries or concerns you may have.